Privacy Policy

Last updated: 3 October 2026

This policy explains which data CBN Teknoloji Anonim Şirketi (“CBN”, “we”) processes when you use the ChatPilot (WhatsApp, Telegram) application (the “Application”), which connects business WhatsApp accounts to Bitrix24 portals, and for what purposes.

1. Data we process

• Portal data: Bitrix24 portal address and ID, and the Bitrix24 user ID and name of the users who install and manage the Application.
• Access credentials: Bitrix24 OAuth access and refresh tokens and WhatsApp session keys. These are stored encrypted.
• Message records: ID, direction, type, time, status and text of messages transferred between WhatsApp and Bitrix24, and the phone number and display name of the chat participant.
• Media: photos, audio and documents kept temporarily for delivery.
• License and contact data: license requests, billing details and contact form data (name, company, phone, e-mail).

2. Purposes

We process data only to deliver messages between WhatsApp and Bitrix24, monitor connection status and send disconnect alerts, produce statistics and reports, handle licensing and billing, and provide support. We do not use the data for advertising or profiling and we never sell it.

3. Retention

• Media files are kept for at most 30 days after delivery and then deleted automatically (they remain in your Bitrix24 portal).
• Message records and reports are kept while the Application is installed.
• Database backups are kept for 14 days.
• When the Application is uninstalled, access tokens and user data are deleted immediately; if “clear data” is selected, all records of the portal are deleted.

4. Where data is processed

Data is stored on our servers located in Turkey. By the nature of the service, messages are transmitted to Bitrix24 and WhatsApp (Meta); their own privacy policies apply.

5. Security

All connections use HTTPS; access tokens and session keys are encrypted with AES-256-GCM. Server access is limited to authorized staff.

Your message content is not shown to our team. The admin panel used by CBN Teknoloji staff does not include customer chats or message content; it only shows non-content technical information such as connection status, message counts and licenses. This restriction is enforced on the server. Message content is only looked at on your explicit request, for support purposes.

6. Your rights

You may request access to, correction or deletion of your personal data under applicable law, including the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the GDPR. Contact: info@chatpilot.com.tr

7. Contact

CBN Teknoloji Anonim Şirketi · Bulgurlu Mahallesi, Alemdağ Caddesi No: 110/19, Üsküdar, Istanbul, Türkiye · info@chatpilot.com.tr

Support is available every day from 09:00 to 23:00 (Turkey time, UTC+3); we respond within 1 hour. Contact: WhatsApp +90 507 696 54 86 · info@chatpilot.com.tr